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Important Pre-Order Policies

SHIPPING & DELIVERY POLICY

1. PRODUCTION TIMELINE

Custom Jewelry

  • Standard Production:
    21-25 calendar days after final design approval.

  • Complex Designs:
    Additional time may be required for intricate details (e.g., multi-stone settings, engravings). We will notify you via email within 3 business days of design approval to discuss an updated timeline.

2. SHIPPING TERMS

What We Provide

✅ Carrier: UPS (tracking number emailed within 24hrs of dispatch).
✅ Insurance: Insurance can be provided upon request.

Customer Responsibilities

❌ Address Errors:

  • A $15 reshipment fee applies for incomplete/incorrect addresses.

  • We cannot ship to P.O. boxes, U.S. territories, or military addresses.
    ⚠️ Risk Transfer: Ownership and liability shift to you upon UPS pickup.

3. DELIVERY & CLAIMS

Inspection Protocol

  1. At Delivery:

    • Refuse visibly damaged packages.

  2. Post-Delivery:

    • Report issues within:

      • 48 hours for damage (photos/video required).

      • 7 days for order discrepancies.

Non-Refundable Scenarios

❗ Natural disasters, address errors, or delays caused by design approval hold-ups.

4. COMMUNICATION

  • Design Freezes: No changes allowed after written approval (email or signed document).

  • Proactive Updates: We’ll email progress reports at key stages (casting, stone setting, polishing).

RETURN POLICY

1. Custom Product Policy

All custom-made laboratory-grown diamond jewelry is exclusively designed and produced according to customer specifications; therefore:

  • No returns, exchanges, or refunds will be accepted (except as explicitly stated in this policy).
  • By placing an order, you acknowledge and agree to this policy.

2. Exceptions (Eligible Cases for Remedies)

Remedies may be offered solely under the following circumstances:

  • Material discrepancy: The product substantially differs from the order description (e.g., incorrect material, size exceeding contractual tolerance).
  • Manufacturing defects: Defects existing at the time of delivery (validated by photo/video evidence submitted within 48 hours of delivery acceptance).

3. Customer Responsibilities

  • Design Approval: Final design specifications must be confirmed in writing (via email or signed document) prior to production commencement. No modifications will be permitted post-confirmation.
  • Inspection Requirement: Thoroughly inspect the product upon delivery. Failure to report discrepancies within 48 hours constitutes final acceptance of the product.

4. Dispute Resolution Process

If you believe your case qualifies under the exceptions:

  1. Notify customer service ([email/phone]) and submit supporting documentation within 7 calendar days of delivery.
  2. Upon verification, we may provide one of the following remedies at our sole discretion:

5. Important Disclosures

  • Third-Party Payment Challenges: Our no-refund policy remains binding regardless of payment method (including credit cards or PayPal). However, payment processors may independently permit dispute filings. Unfounded disputes may result in your liability for associated fees.
  • Legal Rights: This policy does not waive your statutory rights under Iowa consumer protection laws regarding material defects.

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