Privacy Policy
About this Privacy Policy
This is the privacy policy (“Policy”) of Luxsong, a jewelry brand serving customers in North America. We are committed to protecting your privacy. This Policy explains how we collect, use, and protect your personal information when you interact with us through our website or digital channels (“Website”).
We may update this Policy occasionally. Changes will be posted on our Website and, when appropriate, communicated via email.
What Personal Information Do We Collect?
We may collect the following types of personal data that you provide directly to us:
- Name, email address, and other contact information
- Billing and shipping addresses
- Order and payment details
- Customer service inquiries or repair history
- Account registration data (if applicable)
- Photos, comments, or feedback you submit
- Metadata such as IP address, browser type, time spent on site, and device type
We may also receive limited data from service providers (e.g., payment processors, marketing tools).
Why Do We Collect Your Information?
We use your personal data to:
- Process your orders and deliver products
- Provide customer support
- Send service-related updates (e.g., order confirmations)
- Improve our products, services, and website
- Send newsletters or promotional offers (if you opted in)
- Run promotions, surveys, or giveaways
- Ensure security and prevent fraud
Legal Basis for Processing
We process your information on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests (e.g., website improvement, fraud prevention)
Sharing Your Data
We may share your data with trusted third-party partners who help us run our business, including:
- Payment processors
- Fulfillment and delivery services
- IT and hosting providers
- Marketing and analytics tools
These providers only process your data on our behalf and according to strict contractual obligations. We do not sell your personal data.
Data Retention
We retain personal data:
- As long as necessary to fulfill the purpose for which it was collected
- As required by law (e.g., tax or accounting regulations)
- Until you request deletion or opt out
Your Rights
You have the right to:
- Access or correct your personal data
- Request deletion or restriction of your data
- Object to direct marketing
- Withdraw your consent at any time
- Receive a copy of your data in a portable format
To exercise your rights, contact us at: marketing@luxsong.com
California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have the following rights under the CCPA:
- Right to Know: You may request details about the personal data we have collected, disclosed, or sold in the past 12 months.
- Right to Delete: You may request deletion of your personal data, subject to certain exceptions.
- Right to Opt Out of Sale: Luxsong does not sell personal information to third parties.
- Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.
To submit a CCPA request, please email us at: marketing@luxsong.com
Contact Us
If you have any questions or wish to exercise your privacy rights, please contact:
Email: marketing@luxsong.com
Website: www.luxsong.com