Privacy Policy

Last updated: May 12, 2026

This Privacy Policy describes how Luxsong LLC (“Luxsong,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, request assistance, contact us, or otherwise use our services through luxsong.com (the “Site”).

Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal information.

1. Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our Site, and information we may receive from third-party service providers.

Information You Provide to Us

When you make a purchase, request assistance, create an account, contact us, subscribe to marketing emails, or submit a custom jewelry request, we may collect:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Jewelry preferences, design requests, ring size, budget, inspiration photos, or other custom order details you choose to provide
Customer service messages and other communications with us

Payment Information

Payments are processed through third-party payment processors. We do not directly store full credit card numbers or complete payment account details. Payment processors may collect and process payment information according to their own privacy and security policies.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and how you interact with the Site, including:

IP address
Browser type
Device information
Pages viewed
Products viewed
Referring website
Date and time of visit
Interactions with our Site
Cookies and similar tracking technologies

We do not intentionally collect sensitive personal information, such as government identification numbers, precise geolocation, health information, biometric information, or other sensitive categories, unless required for a specific transaction, security purpose, or legal obligation.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Arrange shipping and delivery
Communicate with you about your order
Respond to customer service requests
Provide custom jewelry quotes or assistance
Manage returns, repairs, warranty requests, and policy-related matters
Improve our website, products, and services
Personalize your shopping experience
Send marketing emails, if you have opted in
Detect, prevent, or investigate fraud, security issues, or unauthorized activity
Comply with legal, tax, accounting, or regulatory obligations
Enforce our policies and terms

3. Custom Jewelry Requests

If you submit a custom jewelry request, we may collect details related to your design preferences, desired product type, ring size, metal preference, diamond specifications, budget, timeline, photos, sketches, or other information you choose to provide.

We use this information to review your request, communicate with you, provide guidance, prepare a quote, or coordinate production if you choose to place an order.

Please do not submit images, sketches, designs, or other materials that you do not have the right to share with us.

4. Cookies and Tracking Technologies

Like many websites, we use cookies and similar technologies to operate and improve our Site. Cookies may help us:

Remember your preferences
Keep items in your cart
Understand how visitors use our Site
Improve website performance
Support analytics and advertising
Provide a more personalized shopping experience

You can adjust your browser settings to refuse or delete cookies. However, some parts of the Site may not work properly if cookies are disabled.

We may also use third-party tools, such as analytics or advertising services, to understand website traffic and improve our marketing. These third parties may use cookies, pixels, or similar technologies according to their own privacy policies.

To submit an opt-out request related to sale, sharing, or targeted advertising where applicable, please contact us at marketing@luxsong.com with the subject line “Privacy Request.”

5. How We Share Personal Information

We may share personal information with third parties when necessary to operate our business, provide our services, or comply with legal requirements.

We may share information with:

Shopify and other website platform providers
Payment processors
Shipping carriers and fulfillment providers
Customer service tools
Email marketing providers
Analytics providers
Advertising and marketing partners
Professional advisors, such as accountants, legal advisors, or business consultants
Government authorities or law enforcement when required by law

We do not sell personal information in the traditional sense of exchanging it for money. However, certain privacy laws may define some advertising or analytics activities as “selling” or “sharing” personal information. Depending on your location, you may have the right to opt out of these activities.

6. Marketing Communications

If you sign up for marketing emails, we may send you updates about new designs, products, promotions, custom jewelry services, or other Luxsong news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you non-promotional emails related to orders, customer service, policy updates, or account matters.

7. User-Generated Content

If you submit reviews, photos, testimonials, or other content to public areas of our Site or social media pages, that content may be visible to others.

Please avoid sharing sensitive personal information in public reviews or comments. We are not responsible for how other users may view, copy, or use information that you choose to make public.

8. Third-Party Websites and Links

Our Site may contain links to third-party websites, social media platforms, payment providers, or other services that we do not control.

We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information to them.

9. Data Security

We take reasonable measures to protect personal information. However, no website, online service, or electronic transmission is completely secure.

Please do not send sensitive information through insecure channels. If you believe your personal information or account has been compromised, please contact us.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

The length of time we retain information may depend on the type of information, the reason it was collected, and applicable legal, tax, accounting, or business requirements.

11. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete the information.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

The right to know what personal information we collect
The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to opt out of certain uses of personal information, including targeted advertising, sale, or sharing where applicable
The right to withdraw consent where processing is based on consent
The right not to be discriminated against for exercising privacy rights

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact us at:

Email: marketing@luxsong.com

Please use the subject line “Privacy Request.” We may need to verify your identity before completing your request.

13. California Privacy Notice

If you are a California resident and applicable privacy law applies to us, you may have additional rights under California privacy laws, including the right to know, delete, correct, and opt out of certain sales or sharing of personal information.

In the past 12 months, we may have collected the following categories of personal information:

Identifiers, such as name, email address, phone number, billing address, and shipping address
Commercial information, such as products purchased, order history, and customer service records
Internet or electronic activity, such as website usage, device information, and interactions with our Site
Geolocation information based on IP address or similar technical data
Customer communications and information you choose to provide for custom jewelry requests

We may disclose these categories of information to service providers, payment processors, shipping providers, analytics providers, marketing partners, and other third parties described in this Privacy Policy.

We do not knowingly sell or share personal information of individuals under 16 years old.

To submit an opt-out request, please contact us at marketing@luxsong.com with the subject line “Privacy Request.”

14. Global Privacy Control

Where required by applicable law, we will treat a valid Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

15. International Users

Luxsong is based in the United States and currently serves customers within the United States.

If you access our Site from outside the United States, your information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.

By using our Site from outside the United States, you understand that your information may be processed outside your country of residence.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date above. Your continued use of the Site after any update means you acknowledge the revised Privacy Policy.